Easyship incident

Delays in order syncing and label generation

Notice Resolved View vendor source →

Easyship experienced a notice incident on April 7, 2025 affecting Core API and Easyship Web App, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 07:14 PM UTC
Resolved
Apr 07, 2025, 08:43 PM UTC
Duration
1h 29m
Detected by Pingoru
Apr 07, 2025, 07:14 PM UTC

Affected components

Core APIEasyship Web App

Update timeline

  1. investigating Apr 07, 2025, 07:14 PM UTC

    We are currently experiencing delay in syncing orders, and generating shipping labels. Our engineering team is investigating the issue

  2. identified Apr 07, 2025, 08:17 PM UTC

    The issue has been identified and a fix is currently being tested

  3. monitoring Apr 07, 2025, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 08:43 PM UTC

    The incident has been resolved