EasyRedir experienced a minor incident on August 31, 2021 affecting Global Edge (HTTP traffic) and Dashboard and 1 more component, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 06:38 PM UTC
We are currently experiencing intermittent connectivity issues across our infrastructure due to an issue with our upstream provider. We are investigating the situation and will provide updates as we work to resolve this.
- identified Aug 31, 2021, 06:50 PM UTC
We are continuing to monitor the intermittent connectivity issues we've identified. We have brought additional compute capacity online and are monitoring the status of our upstream providers.
- monitoring Aug 31, 2021, 08:11 PM UTC
We continue to closely monitor connectivity across our services. Our upstream provider has implemented changes to resolve the intermittent connectivity issues, and based on our monitoring they are improving the situation. We can see that the vast majority of traffic to EasyRedir services is being answered quickly and correctly, with some requests having increased latencies, and an extremely small number of requests timing out. We will continue to provide updates as we work towards a full resolution.
- monitoring Aug 31, 2021, 10:37 PM UTC
We have made some adjustments to our networking flows to route around the problems of our upstream provider. They have identified the root cause of the issue and are actively working on remediating it. We are still seeing some infrequent high latencies. We are continuing to monitor this closely and will provide updates as we work towards a full resolution.
- resolved Sep 01, 2021, 12:38 AM UTC
Our monitoring over the past 2 hours has shown that the intermittent network connectivity issues have now been rectified. We now consider this issue resolved.