Easee Outage History

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Easee had 16 outages in the last 2 years totaling 173h 38m of downtime — averaging 0.7 incidents per month.

There were 16 Easee outages since July 10, 2024 totaling 173h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.easee.com

Minor June 22, 2026

Equalizers API degraded performance

Detected by Pingoru
Jun 22, 2026, 11:44 AM UTC
Resolved
Jun 22, 2026, 01:48 PM UTC
Duration
2h 4m
Affected: Easee AppEasee PortalInstaller app
Timeline · 4 updates
  1. identified Jun 22, 2026, 11:44 AM UTC

    Some API endpoint related to equalizers have been identified to not work as normal. The issue is identified and a fix is being rolled out.

  2. identified Jun 22, 2026, 11:44 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 22, 2026, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Jun 22, 2026, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Partial outage

Detected by Pingoru
Jun 18, 2026, 01:32 PM UTC
Resolved
Jun 18, 2026, 06:59 PM UTC
Duration
5h 26m
Affected: Easee Cloud & APIEasee AppEasee PortalInstaller app
Timeline · 5 updates
  1. investigating Jun 18, 2026, 01:32 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 18, 2026, 01:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 18, 2026, 03:31 PM UTC

    The issue has been identified and a fix is being implemented

  4. monitoring Jun 18, 2026, 03:58 PM UTC

    A fix has been implemented and we're monitoring the results

  5. resolved Jun 18, 2026, 06:59 PM UTC

    This incident has been resolved

Read the full incident report →

Minor June 12, 2026

Third-Party Apps: Potential Delays in Charging Point Status Information

Detected by Pingoru
Jun 12, 2026, 01:44 PM UTC
Resolved
Jun 13, 2026, 05:57 AM UTC
Duration
16h 12m
Affected: Other third party system providers
Timeline · 3 updates
  1. investigating Jun 12, 2026, 08:20 AM UTC

    Users accessing charging station availability through external apps may experience latency in receiving real-time updates about charging point status.

  2. monitoring Jun 12, 2026, 01:44 PM UTC

    Maintenance performed by our cloud provider has affected the stability of our OCPP service and the underlying cluster hosting websocket connections

  3. resolved Jun 13, 2026, 05:57 AM UTC

    Monitoring has shown the service to be stable since last update yesterday. The OCPP service is therefore considered the to be operational

Read the full incident report →

Major June 3, 2026

Cellular Connectivity Issues on Some Devices

Detected by Pingoru
Jun 03, 2026, 08:10 AM UTC
Resolved
Jun 03, 2026, 04:53 PM UTC
Duration
8h 42m
Affected: Cellular connection
Timeline · 4 updates
  1. investigating Jun 03, 2026, 08:10 AM UTC

    Our cellular network provider is currently experiencing technical issues that may affect cellular connectivity on some devices. They are working to resolve the problem as quickly as possible, and service will be restored to normal as soon as the issue has been fixed.

  2. identified Jun 03, 2026, 11:31 AM UTC

    The issue has been identified, and a fix is currently being implemented. Affected devices will gradually reconnect to the cellular network as the fix is rolled out. Devices connected via Wi-Fi should not be affected by this issue. If immediate access to a charger is required, a local Bluetooth connection can be used to connect to the charger and adjust its settings. Instructions for connecting to the charger via Bluetooth can be found on support.easee.com.

  3. monitoring Jun 03, 2026, 12:56 PM UTC

    A fix has been implemented by the network provider and we see recovery of connections. Full service restoration is expected within 1–2 hours. If the device remains offline after this period, please perform a power cycle of the device and verify whether the connection is re-established.

  4. resolved Jun 03, 2026, 04:53 PM UTC

    This incident has now been resolved, and the devices should be operational again.

Read the full incident report →

Minor March 10, 2026

Support Phone Line Issues

Detected by Pingoru
Mar 10, 2026, 01:28 PM UTC
Resolved
Mar 10, 2026, 06:17 PM UTC
Duration
4h 48m
Affected: Phone Support
Timeline · 3 updates
  1. investigating Mar 10, 2026, 01:28 PM UTC

    Some customers may currently experience issues reaching our support phone line due to an issue with our telephony provider. We will provide updates as new information becomes available.

  2. resolved Mar 10, 2026, 06:17 PM UTC

    This incident has been resolved.

  3. postmortem Mar 10, 2026, 06:17 PM UTC

    Issue was resolved by Telia

Read the full incident report →

Critical December 5, 2025

Cloudflare Disruption – Support Pages

Detected by Pingoru
Dec 05, 2025, 08:45 AM UTC
Resolved
Dec 05, 2025, 11:25 AM UTC
Duration
2h 39m
Affected: Support system
Timeline · 3 updates
  1. monitoring Dec 05, 2025, 09:48 AM UTC

    Cloudflare is experiencing an outage that is currently preventing access to our support pages. This issue impacts support articles and ticket submission. For more information, see Cloudflare’s status page: https://www.cloudflarestatus.com/

  2. monitoring Dec 05, 2025, 09:59 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 05, 2025, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 24, 2025

Issues with authentication

Detected by Pingoru
Mar 24, 2025, 03:09 PM UTC
Resolved
Mar 24, 2025, 06:55 PM UTC
Duration
3h 46m
Affected: Easee Cloud & APIEasee AppEasee PortalInstaller app
Timeline · 4 updates
  1. investigating Mar 24, 2025, 03:09 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 24, 2025, 04:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 24, 2025, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025

API issues

Detected by Pingoru
Feb 04, 2025, 08:51 AM UTC
Resolved
Feb 04, 2025, 11:05 AM UTC
Duration
2h 14m
Affected: Easee Cloud & APIEasee AppEasee PortalInstaller app
Timeline · 4 updates
  1. investigating Feb 04, 2025, 08:51 AM UTC

    We are experiencing issues with one of our backend services. This affects our API which may be slow or unresponsive.

  2. identified Feb 04, 2025, 08:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 04, 2025, 09:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 04, 2025, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 24, 2025

Internal Cloud Service Degradation

Detected by Pingoru
Jan 24, 2025, 07:47 AM UTC
Resolved
Jan 24, 2025, 08:07 AM UTC
Duration
19m
Affected: Easee Cloud & APIEasee AppEasee Portal
Timeline · 4 updates
  1. investigating Jan 24, 2025, 07:47 AM UTC

    Issue with internal cloud components affecting multiple services. We are investigating the issue

  2. identified Jan 24, 2025, 08:03 AM UTC

    A fix has been identified and will be deployed.

  3. monitoring Jan 24, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 24, 2025, 08:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 10, 2025

Issues with latency

Detected by Pingoru
Jan 10, 2025, 03:14 PM UTC
Resolved
Jan 10, 2025, 04:43 PM UTC
Duration
1h 28m
Affected: Easee Cloud & APIEasee AppEasee PortalInstaller app
Timeline · 2 updates
  1. investigating Jan 10, 2025, 03:14 PM UTC

    We are currently investigating an issue causing degraded performance across our cloud services.

  2. resolved Jan 10, 2025, 04:43 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor September 13, 2024

Issues with Easee Cloud API

Detected by Pingoru
Sep 13, 2024, 06:24 AM UTC
Resolved
Sep 17, 2024, 03:07 PM UTC
Duration
4d 8h
Affected: Easee Cloud & APIEasee Portal
Timeline · 7 updates
  1. investigating Sep 13, 2024, 06:24 AM UTC

    We are experiencing issues with some of our backend services. Some functionality in the API may be unavailable or slow to respond. This may in particular affect 3rd party home automation systems

  2. investigating Sep 13, 2024, 10:40 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 13, 2024, 01:04 PM UTC

    We are continuing to investigate this issue. Currently 3rd party home automation systems may be affected by this issue.

  4. identified Sep 13, 2024, 02:10 PM UTC

    We have identified an issue with our backend services and currently 3rd party home automation systems may be affected when trying call the `/api/chargers/{charger_id}/settings endpoint` We will have to continue on implementing a long-term fix for this issue.

  5. identified Sep 13, 2024, 02:11 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 16, 2024, 08:52 AM UTC

    We have identified issues with particular home automation systems and adjusted our firewall block to only exclude those user-agents. Most home automation systems should now be able to call the `/api/chargers/{charger_id}/settings` endpoint. We are still working on identifying the root cause and there may be temporary instabilities while we work on this issue.

  7. resolved Sep 17, 2024, 03:07 PM UTC

    The root cause has been identified and a fix is implemented. Users of Home Automation systems that was earlier blocked from sending API calls to certain endpoints should now see normal operations.

Read the full incident report →

Notice September 9, 2024

Easee API issues

Detected by Pingoru
Sep 09, 2024, 10:04 AM UTC
Resolved
Sep 09, 2024, 10:30 AM UTC
Duration
26m
Affected: Easee Cloud & APIEasee AppInstaller app
Timeline · 3 updates
  1. investigating Sep 09, 2024, 10:04 AM UTC

    We are experiencing issues with our backend API services and are investigating.

  2. monitoring Sep 09, 2024, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2024, 10:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2024

Login service issues

Detected by Pingoru
Aug 14, 2024, 07:52 AM UTC
Resolved
Aug 14, 2024, 10:43 AM UTC
Duration
2h 51m
Affected: Easee Cloud & APIEasee Portal
Timeline · 3 updates
  1. investigating Aug 14, 2024, 07:52 AM UTC

    We are experiencing issues with our login and token service and are investigating the issue.

  2. monitoring Aug 14, 2024, 07:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2024

AMQP service degradation

Detected by Pingoru
Jul 17, 2024, 07:38 AM UTC
Resolved
Jul 17, 2024, 11:54 AM UTC
Duration
4h 15m
Affected: AMQP
Timeline · 4 updates
  1. investigating Jul 17, 2024, 07:38 AM UTC

    The issues from the last incident seem to be persistent. This is resulting in a reduced flow of messages through the network, which is impacting the performance of our operators' applications and services. We are working to address this issue and will likely issue a service restart. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

  2. identified Jul 17, 2024, 08:22 AM UTC

    A couple of issues were identified - 1. Our message broker is not releasing allocated memory in a predictable way. We will allocate more resources at this time while we find an overal strategy/policy to mitigate. 2. We have a lot of internal connections pushing messages to our message broker. Reducing the connections could provide memory relief on the AMQP cluster, but could potentially increase latency. We will monitor any tweaking we perform here. We are tweaking the service limits and also increasing the compute resources. While we apply the mitigations the performance of the service will be impacted but we expect full recovery within the hour. Apologies again for any incovenience.

  3. monitoring Jul 17, 2024, 08:44 AM UTC

    Service restart completed and messages are flowing through the network.

  4. resolved Jul 17, 2024, 11:54 AM UTC

    All servicing upgrades completed. We are now on the latest versions of our message broker and all metrics have normalised for the last 1.5 hours.

Read the full incident report →

Critical July 10, 2024

Issues with login services

Detected by Pingoru
Jul 10, 2024, 08:42 AM UTC
Resolved
Jul 10, 2024, 09:27 AM UTC
Duration
44m
Affected: Easee Cloud & APIEasee AppEasee PortalInstaller app
Timeline · 4 updates
  1. investigating Jul 10, 2024, 08:42 AM UTC

    We are experiencing issues and are working with it. Login and access systems may be impacted!

  2. identified Jul 10, 2024, 09:01 AM UTC

    We have identified the issue and implemented a fix.

  3. monitoring Jul 10, 2024, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 10, 2024, 09:27 AM UTC

    This incident has been resolved.

Read the full incident report →