Easee experienced a notice incident on August 12, 2021 affecting Easee Cloud & API and Easee Portal and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Easee Cloud & APIEasee PortalOCPP
Update timeline
- investigating Aug 12, 2021, 11:53 AM UTC
We are investigating an incident where chargers and Equalizers have the wrong status sometimes. Some of you may see that the charger is offline while it is not really offline. This status issue is intermittent and only affecting some customers.
- identified Aug 12, 2021, 06:19 PM UTC
We have identified the fault and working on a fix. Some customers may still experience that their chargers or equalizers are not showing the correct state.
- resolved Aug 13, 2021, 02:17 PM UTC
This incident has been resolved.