Easee experienced a notice incident on November 18, 2021 affecting Easee Cloud & API and Easee Portal, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2021, 09:34 AM UTC
We are currently investigating the issue.
- investigating Nov 18, 2021, 05:28 PM UTC
We are still working on identifying the issue with our Cloud service. Some of you may continue to experience that our integrations, app and portal is not working as it should. Your charger should still work as per offline functionality.
- monitoring Nov 18, 2021, 07:07 PM UTC
We have temporarily stabilized the system and are monitoring the situation. The Easee App, Portal and any integration should work as expected again although some intermittent faults or wrong statuses may occur, please try again if so. Account creation & modification is disabled: Creating new Easee cloud accounts or modifying your account like changing email, password reset or any other changes to your Easee Cloud account is temporarily not possible. We have deliberately turned off this functionality while identifying the performance issues we have experienced today.
- monitoring Nov 19, 2021, 11:09 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2021, 11:12 AM UTC
This incident has been resolved.