Easee experienced a minor incident on April 12, 2022 affecting Easee Cloud & API and OCPP, lasting 10d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2022, 08:06 AM UTC
We are noticing degraded performance for some of our partners. Some chargers fail to communicate properly through our partner integrations. Some users have also reported faults in the data for charger sessions. Chargers should work fine locally but information in applications provided by our partners may be unstable. We are investigating the issue.
- identified Apr 12, 2022, 11:16 AM UTC
The issue has been identified and is a fault within the latest firmware release (v296) Our developers are looking into an expedited FW release to rectify the issue. Are you experiencing problems charging? If you have stopped charging, and without disconnecting the car tried to start charging again with RFID or keyfob it will not work. You have to unplug the car, and plug it back in before using an RFID card or your keyfob to start charging.
- resolved Apr 22, 2022, 10:32 AM UTC
This incident will be resolved with a new FW version to the charger which is being sent out to affected customers as soon as possible. The fault is still present for some select customers and the workaround is to plug out the cable and plug it back in again to start charging and to get the relevant charging session data.