Easee experienced a major incident on August 19, 2022 affecting Easee Cloud & API and Easee App and 1 more component, lasting 4d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2022, 06:44 AM UTC
We are experiencing issues with realtime data. This may cause a delay on some our components
- investigating Aug 19, 2022, 10:20 AM UTC
We are continuing to investigate this issue.
- identified Aug 19, 2022, 10:20 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 19, 2022, 11:08 AM UTC
We are unfortunately experiencing technical difficulties in our systems, which can impact your experience of using our products. We apologise for the inconvenience, and we assure you that all hands are on deck to restore our systems to a functional state. We will come back with more information as soon as possible
- monitoring Aug 19, 2022, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 19, 2022, 01:28 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 19, 2022, 01:47 PM UTC
We are continuing to monitor for any further issues.
- investigating Aug 19, 2022, 02:50 PM UTC
Unfortunately we are still experiencing technical problems. You might experience instabilities and degraded performance with our products and services. We apologize for the inconvenience, and we assure you that all hands are on deck to restore our systems to a functional state. More information on services impacted can be found here: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems
- investigating Aug 19, 2022, 03:11 PM UTC
We are performing an unscheduled emergency maintenance. We expect this to last for approximately 1 hour. During this time, any actions towards the charger from the app or portal will not work. We strongly apologize for the inconvenience, and we hope to remedy the situation as soon as possible. Some actions can still be performed through the local interface of the charger. For more information, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems
- identified Aug 19, 2022, 05:45 PM UTC
Update - The system stability is improving, however you may still experience some disturbances and delays. Degraded performance in the app and charger can still occur. This issue has minor impact on charging your vehicle, which should work as intended. We are working hard to solve this issue and to stabilise the situation completely. Again, apologies for any inconvenience this may have caused you. For more information on how these technical issues impact you, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems
- monitoring Aug 21, 2022, 12:13 PM UTC
The Performance of the app and charger is back to normal. There might still be some challenges with smart-charging offered through our partners, a fix for this is implemented and we are currently monitoring the results.
- monitoring Aug 21, 2022, 04:49 PM UTC
All systems are operational and all functionalities should be back to normal, including smart charging. We are continuing to monitor the systems.
- resolved Aug 23, 2022, 03:56 PM UTC
All systems are operational and all functionalities should be back to normal, including smart charging. Thanks for your patience!