Easee incident

Stale device state and history

Minor Resolved View vendor source →

Easee experienced a minor incident on September 20, 2022 affecting Easee Cloud & API and Easee App and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 06:24 AM UTC
Resolved
Sep 20, 2022, 08:57 AM UTC
Duration
2h 32m
Detected by Pingoru
Sep 20, 2022, 06:24 AM UTC

Affected components

Easee Cloud & APIEasee AppEasee PortalInstaller appOCPPOther third party system providers

Update timeline

  1. identified Sep 20, 2022, 06:24 AM UTC

    Device state and history have stale data. Data has not been updated since 23:03 last night. We have found the issue and are currently implementing a fix.

  2. monitoring Sep 20, 2022, 06:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 20, 2022, 08:57 AM UTC

    This incident has been resolved.