Easee experienced a critical incident on October 30, 2022 affecting Easee Cloud & API and Easee App and 1 more component, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Easee Cloud & APIEasee AppEasee PortalInstaller appOCPP
Update timeline
- investigating Oct 30, 2022, 09:15 AM UTC
We are unfortunately experiencing technical difficulties in our systems, which can impact your experience of using our products. We apologize for the inconvenience, and we assure you that all hands are on deck to fix this issue. All chargers should continue to work offline locally. For more information on how these technical issues impact you, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems
- monitoring Oct 30, 2022, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2022, 05:01 PM UTC
This incident has been resolved.