Easee experienced a minor incident on November 29, 2022 affecting Easee Cloud & API and Easee App and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2022, 12:40 PM UTC
We are experiencing increased latencies on our Easee Cloud API. Customers may experience longer load times or timeouts when trying to connect. We are currently investigating this issue
- investigating Nov 29, 2022, 12:40 PM UTC
We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers. We are currently investigating this issue
- identified Nov 29, 2022, 01:11 PM UTC
The issue is identified and we have implemented a fix on the DNS. It may take some time to propagate. Some users might still have challenges with the Easee app and Easee Cloud portal with newly installed chargers.
- monitoring Nov 29, 2022, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 29, 2022, 06:12 PM UTC
We are continuing to monitor for any further issues.
- investigating Nov 30, 2022, 09:39 AM UTC
We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers. We are currently investigating this issue
- monitoring Nov 30, 2022, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 30, 2022, 07:38 PM UTC
This incident has been resolved.