Easee incident

Partial outage of phone support for installers in Germany, Netherlands, Belgium and Luxembourg.

Minor Resolved View vendor source →

Easee experienced a minor incident on November 10, 2023 affecting Phone Support, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 10:51 AM UTC
Resolved
Nov 10, 2023, 12:00 PM UTC
Duration
1h 8m
Detected by Pingoru
Nov 10, 2023, 10:51 AM UTC

Affected components

Phone Support

Update timeline

  1. identified Nov 10, 2023, 10:51 AM UTC

    Partial outage of phone support for installers in Germany, Netherlands, Belgium and Luxembourg. Being investigated.

  2. identified Nov 10, 2023, 11:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 10, 2023, 12:00 PM UTC

    Issue is resolved by our telephony software provider.