Easee incident

API issues

Critical Resolved View vendor source →

Easee experienced a critical incident on January 20, 2025 affecting Easee Cloud & API and Easee App and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 07:43 AM UTC
Resolved
Jan 20, 2025, 08:24 AM UTC
Duration
40m
Detected by Pingoru
Jan 20, 2025, 07:43 AM UTC

Affected components

Easee Cloud & APIEasee AppEasee PortalInstaller app

Update timeline

  1. investigating Jan 20, 2025, 07:43 AM UTC

    We are experiencing issues with our backend services causing our API's to be unresponsive.

  2. identified Jan 20, 2025, 08:09 AM UTC

    We have identified issues with one of our critical backend services and are deploying a fix.

  3. monitoring Jan 20, 2025, 08:15 AM UTC

    The fix we deployed seems to be working. Monitoring.

  4. resolved Jan 20, 2025, 08:24 AM UTC

    This incident has been resolved.