Easee Outage History
Easee is up right nowPingoru has recorded 50 incidents for Easee: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 4 | 38 of 720 (5%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Minor June 22, 2026 Equalizers API degraded performance 2h 4m Easee App, Easee Portal, Installer app
Started Jun 22, 2026, 11:44 AM UTC· resolved Jun 22, 2026, 01:48 PM UTC
- identified Jun 22, 2026, 11:44 AM UTC
Some API endpoint related to equalizers have been identified to not work as normal. The issue is identified and a fix is being rolled out.
- identified Jun 22, 2026, 11:44 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 22, 2026, 01:26 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jun 22, 2026, 01:48 PM UTC
This incident has been resolved.
Minor June 18, 2026 Partial outage 5h 26m Easee Cloud & API, Easee App, Easee Portal, Installer app
Started Jun 18, 2026, 01:32 PM UTC· resolved Jun 18, 2026, 06:59 PM UTC
- investigating Jun 18, 2026, 01:32 PM UTC
We are currently investigating this issue.
- investigating Jun 18, 2026, 01:39 PM UTC
We are continuing to investigate this issue.
- identified Jun 18, 2026, 03:31 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Jun 18, 2026, 03:58 PM UTC
A fix has been implemented and we're monitoring the results
- resolved Jun 18, 2026, 06:59 PM UTC
This incident has been resolved
Minor June 12, 2026 Third-Party Apps: Potential Delays in Charging Point Status Information 21h 37m Other third party system providers
Started Jun 12, 2026, 08:20 AM UTC· resolved Jun 13, 2026, 05:57 AM UTC
- investigating Jun 12, 2026, 08:20 AM UTC
Users accessing charging station availability through external apps may experience latency in receiving real-time updates about charging point status.
- monitoring Jun 12, 2026, 01:44 PM UTC
Maintenance performed by our cloud provider has affected the stability of our OCPP service and the underlying cluster hosting websocket connections
- resolved Jun 13, 2026, 05:57 AM UTC
Monitoring has shown the service to be stable since last update yesterday. The OCPP service is therefore considered the to be operational
Major June 3, 2026 Cellular Connectivity Issues on Some Devices 8h 42m Cellular connection
Started Jun 03, 2026, 08:10 AM UTC· resolved Jun 03, 2026, 04:53 PM UTC
- investigating Jun 03, 2026, 08:10 AM UTC
Our cellular network provider is currently experiencing technical issues that may affect cellular connectivity on some devices. They are working to resolve the problem as quickly as possible, and service will be restored to normal as soon as the issue has been fixed.
- identified Jun 03, 2026, 11:31 AM UTC
The issue has been identified, and a fix is currently being implemented. Affected devices will gradually reconnect to the cellular network as the fix is rolled out. Devices connected via Wi-Fi should not be affected by this issue. If immediate access to a charger is required, a local Bluetooth connection can be used to connect to the charger and adjust its settings. Instructions for connecting to the charger via Bluetooth can be found on support.easee.com.
- monitoring Jun 03, 2026, 12:56 PM UTC
A fix has been implemented by the network provider and we see recovery of connections. Full service restoration is expected within 1–2 hours. If the device remains offline after this period, please perform a power cycle of the device and verify whether the connection is re-established.
- resolved Jun 03, 2026, 04:53 PM UTC
This incident has now been resolved, and the devices should be operational again.
Minor March 10, 2026 Support Phone Line Issues 4h 48m Phone Support
Started Mar 10, 2026, 01:28 PM UTC· resolved Mar 10, 2026, 06:17 PM UTC
- investigating Mar 10, 2026, 01:28 PM UTC
Some customers may currently experience issues reaching our support phone line due to an issue with our telephony provider. We will provide updates as new information becomes available.
- resolved Mar 10, 2026, 06:17 PM UTC
This incident has been resolved.
- postmortem Mar 10, 2026, 06:17 PM UTC
Issue was resolved by Telia
Critical December 5, 2025 Cloudflare Disruption – Support Pages 2h 39m Support system
Started Dec 05, 2025, 08:45 AM UTC· resolved Dec 05, 2025, 11:25 AM UTC
- monitoring Dec 05, 2025, 09:48 AM UTC
Cloudflare is experiencing an outage that is currently preventing access to our support pages. This issue impacts support articles and ticket submission. For more information, see Cloudflare’s status page: https://www.cloudflarestatus.com/
- monitoring Dec 05, 2025, 09:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 05, 2025, 11:25 AM UTC
This incident has been resolved.
Critical July 24, 2025 Authentication issues 12h 53m Easee Cloud & API, Easee App, Easee Portal, Installer app
Started Jul 24, 2025, 05:36 AM UTC· resolved Jul 24, 2025, 06:30 PM UTC
- investigating Jul 24, 2025, 05:36 AM UTC
We are experiencing issues with our authentication backend and are currently investigating the issue.
- identified Jul 24, 2025, 06:23 AM UTC
We have identified some cache issues with our authentication backend and are trying to clear a cache that was filled up and restarting all the backend nodes to see if the improves the situation. We have applied a firewall block for the login endpoints and have now let the Easee Mobile apps and the Easee Portal bypass this block to verify the fix. Also verified partners should also be able to authenticate
- identified Jul 24, 2025, 07:38 AM UTC
We are investigating surge in traffic home automation systems originating from certain countries and are gradually allowing / disallowing traffic to try to narrow down specific clients that we have to permanently block.
- monitoring Jul 24, 2025, 12:22 PM UTC
We have detected a surge of API traffic originating from Switzerland using the user-agent "got (https://github.com/sindresorhus/got)". This client was using methods to bypass our API endpoint protections causing a surge in traffic on our login endpoints which in turn led to downtime / partial outage on our authentication backend. We have decided to block clients using the user-agent "got (https://github.com/sindresorhus/got)" until further notice. Easee reserves the right to protect its API endpoints from unwanted traffic.
- monitoring Jul 24, 2025, 12:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 24, 2025, 12:51 PM UTC
We are continuing to monitor for any further issues.
- investigating Jul 24, 2025, 01:14 PM UTC
Follow-up issues created by the initial authentication backend issues is still causing partial outage for many of our systems. We are investigating.
- monitoring Jul 24, 2025, 01:39 PM UTC
We have identified issue with a service that experienced problems after the authentication backend was down. A fix has been implemented and we are monitoring the situation
- monitoring Jul 24, 2025, 02:12 PM UTC
We are operational but will keep monitoring our services throughout the evening.
- resolved Jul 24, 2025, 06:30 PM UTC
This incident has been resolved.
Major March 24, 2025 Issues with authentication 3h 46m Easee Cloud & API, Easee App, Easee Portal, Installer app
Started Mar 24, 2025, 03:09 PM UTC· resolved Mar 24, 2025, 06:55 PM UTC
- investigating Mar 24, 2025, 03:09 PM UTC
We are currently investigating this issue.
- investigating Mar 24, 2025, 04:27 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 24, 2025, 04:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 06:55 PM UTC
This incident has been resolved.
Minor February 4, 2025 API issues 2h 14m Easee Cloud & API, Easee App, Easee Portal, Installer app
Started Feb 04, 2025, 08:51 AM UTC· resolved Feb 04, 2025, 11:05 AM UTC
- investigating Feb 04, 2025, 08:51 AM UTC
We are experiencing issues with one of our backend services. This affects our API which may be slow or unresponsive.
- identified Feb 04, 2025, 08:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 04, 2025, 09:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2025, 11:05 AM UTC
This incident has been resolved.
Major January 24, 2025 Internal Cloud Service Degradation 19m Easee Cloud & API, Easee App, Easee Portal
Started Jan 24, 2025, 07:47 AM UTC· resolved Jan 24, 2025, 08:07 AM UTC
- investigating Jan 24, 2025, 07:47 AM UTC
Issue with internal cloud components affecting multiple services. We are investigating the issue
- identified Jan 24, 2025, 08:03 AM UTC
A fix has been identified and will be deployed.
- monitoring Jan 24, 2025, 08:05 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 24, 2025, 08:07 AM UTC
This incident has been resolved.
Minor January 10, 2025 Issues with latency 1h 28m Easee Cloud & API, Easee App, Easee Portal, Installer app
Started Jan 10, 2025, 03:14 PM UTC· resolved Jan 10, 2025, 04:43 PM UTC
- investigating Jan 10, 2025, 03:14 PM UTC
We are currently investigating an issue causing degraded performance across our cloud services.
- resolved Jan 10, 2025, 04:43 PM UTC
The incident has been resolved.