Ease incident

Support Phone Lines Dropping Calls

Major Resolved View vendor source →

Ease experienced a major incident on March 22, 2022 affecting Support, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2022, 04:42 PM UTC
Resolved
Mar 22, 2022, 07:26 PM UTC
Duration
2h 44m
Detected by Pingoru
Mar 22, 2022, 04:42 PM UTC

Affected components

Support

Update timeline

  1. investigating Mar 22, 2022, 04:42 PM UTC

    We’re currently working through a service disruption with our service provider which is causing calls to be dropped when answered. Agents are working to provide callbacks as soon as possible as we investigate the cause.

  2. resolved Mar 22, 2022, 07:26 PM UTC

    This incident has been resolved.