Ease experienced a notice incident on May 18, 2023 affecting Support, lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2023, 11:34 PM UTC
We’re currently working through a service disruption with our service provider which is causing our phone lines and chat features to be unavailable. Please submit a ticket for assistance via help.ease.com and we would be more than happy to assist you with your concerns while we work to resolve this issue.
- identified May 19, 2023, 12:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 19, 2023, 01:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 19, 2023, 02:12 AM UTC
Our service provider has reported recovery at their end and is monitoring to full recovery. We will provide another update once we have more to share. We appreciate your support and patience.
- resolved May 19, 2023, 12:09 PM UTC
As reported by our service provider, the issue causing the service disruption has been resolved and our phone and chat options should now be working as intended. We look forward to helping you today and thank you for your patience and partnership.