Ease incident

SMS 2FA Code Delivery Issues

Notice Resolved View vendor source →

Ease experienced a notice incident on August 4, 2023 affecting Web Application, lasting 37d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2023, 04:52 PM UTC
Resolved
Sep 11, 2023, 02:34 PM UTC
Duration
37d 21h
Detected by Pingoru
Aug 04, 2023, 04:52 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Aug 04, 2023, 04:52 PM UTC

    Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.

  2. resolved Sep 11, 2023, 02:34 PM UTC

    SMS deliverability has been full restored at our partner.