Ease incident

Background Jobs Processing Performance Degradation

Notice Resolved View vendor source →

Ease experienced a notice incident on November 28, 2023 affecting Web Application, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 06:14 PM UTC
Resolved
Nov 28, 2023, 09:33 PM UTC
Duration
3h 19m
Detected by Pingoru
Nov 28, 2023, 06:14 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Nov 28, 2023, 06:14 PM UTC

    We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

  2. identified Nov 28, 2023, 06:43 PM UTC

    We've identified the root cause and are working on the resolution.

  3. monitoring Nov 28, 2023, 07:09 PM UTC

    All systems are operating normally now and we'll continue to monitor.

  4. resolved Nov 28, 2023, 09:33 PM UTC

    This incident has been resolved.