Ease incident

Background Jobs Processing Performance Degradation

Notice Resolved View vendor source →

Ease experienced a notice incident on December 29, 2023 affecting Web Application, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2023, 01:46 PM UTC
Resolved
Jan 04, 2024, 07:15 AM UTC
Duration
5d 17h
Detected by Pingoru
Dec 29, 2023, 01:46 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Dec 29, 2023, 01:46 PM UTC

    We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

  2. monitoring Dec 29, 2023, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 30, 2023, 04:50 PM UTC

    Planned maintenance is complete.