Ease experienced a major incident on April 22, 2024 affecting Support, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- investigating Apr 22, 2024, 03:19 PM UTC
Our phone system is experiencing a temporary outage, impacting our ability to receive calls. During this time, we encourage you to utilize our web form within the Ease Support icon or via help.ease.com to submit any inquiries or tickets to our support team. We apologize for any inconvenience and appreciate your understanding as we collaborate with our phone provider to resolve this issue.
- resolved Apr 22, 2024, 05:31 PM UTC
This incident has been resolved.