E-Com Plus incident

Store API degraded performance

Major Resolved View vendor source →

E-Com Plus experienced a major incident on October 15, 2021 affecting Store API and Modules and checkout API, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2021, 02:45 PM UTC
Resolved
Oct 15, 2021, 04:37 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 15, 2021, 02:45 PM UTC

Affected components

Store APIModules and checkout API

Update timeline

  1. monitoring Oct 15, 2021, 02:45 PM UTC

    Accumulated Store API internal transactions and webhooks resulted in performance degradation, this also generated a partial outage of the Modules API. Fixes were already made and we're monitoring now.

  2. monitoring Oct 15, 2021, 03:37 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 15, 2021, 04:37 PM UTC

    This incident has been resolved.