e-Boks incident

Problemer på den offentlige NemLog-in / There are problems with the public NemLog-in solution

e-Boks experienced a critical incident on September 4, 2025 affecting Public login provider – Nemlog-in, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2025, 09:38 AM UTC
Resolved: Sep 04, 2025, 11:13 AM UTC
Duration: 1h 34m
Detected by Pingoru: Sep 04, 2025, 09:38 AM UTC

Affected components

Public login provider – Nemlog-in

Update timeline

identified Sep 04, 2025, 09:38 AM UTC

Der opleves problemer på den offentlige Digital Post løsning, hvilket betyder, at det ikke er muligt at logge på e-Boks via Nemlog-in. Fejlen er rapporteret til Digitaliseringsstyrelsen og afventer deres fejlrettelse. Det er muligt at logge på e-Boks via app. There are problems with the public digital mail solution, which means that it is not possible to log in to e-Boks via Nemlog-in. The problem has been reported to the Danish Agency for Digital Government and is awaiting their error correction. It is still possible to log in to e-Boks via the app.
resolved Sep 04, 2025, 11:13 AM UTC

This incident has been resolved.