Is Microsoft down?

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We're reviewing scenario telemetry logs to determine why users may be unable to send messages after a recipient of a new chat request accepts in Microsoft Teams Free. Next update by: Tuesday, July 28, 2026, at 6:30 PM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: We've identified that the process which should occur when a user accepts a new chat isn't trigger as expected. We're continuing to review the scenario telemetry logs to identify why this process isn't completing to determine the root cause and a strategy that remediates impact. Next update by: Tuesday, July 28, 2026, at 8:30 PM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Our review of the scenario telemetry logs is taking longer than anticipated, but we're continuing to make progress in understanding the root cause and developing a strategy that remediates impact. Next update by: Wednesday, July 29, 2026, at 1:00 AM UTC

User impact: Users may be unable to send new messages in Microsoft Teams Free. Current status: Current status: We’ve made changes to improve background processing and confirmed through internal monitoring that the impacted scenario is recovering. We’re continuing to monitor the recovery progress to confirm the issue is fully resolved. Next update by: Wednesday, July 29, 2026, at 10:00 AM UTC

User impact: Users may have been unable to send new messages in Microsoft Teams Free. Final status: We’ve confirmed after monitoring that this issue is fully resolved. Start time: Monday, July 27, 2026, at 5:40 PM UTC End time: Tuesday, July 28, 2026, at 1:00 AM UTC This is the final update for the event.

More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to: - Microsoft OneDrive: Intermittent connection issues. - SharePoint Online: Intermittent connection issues. Some users are receiving “Something went wrong” errors. - Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting are not functioning as expected. - Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions. - Microsoft 365 Admin Center: Latency and intermittent inability to access features - Power Automate: Automate flows not loading. - Microsoft Loop: Unable to open or load Loop pages. - Microsoft Purview: Degraded Purview DLP Agent response time. eDiscovery and Data Security Investigations failures when submitting new jobs and delays in processing existing jobs. Additionally, admins may be unable to view their policies or navigate in the Purview portal. Retries may succeed. - Fabric/Power BI: Users in the West US region may encounter issues accessing Publish to Web reports. Some users in Europe and Asia Pacific regions may also be intermittently delayed when accessing Fabric artifacts due to service dependencies in West US. -Power Apps: Users may experience some issues accessing the Power Apps Portal and may also experience Canvas Apps not loading and data sources failing to connect. -Copilot Studio: Users may be unable to load the Copilot Studio Portal and data sources may also fail to connect. -Windows 365: Users may be unable to select a non-English (United States) language for their Cloud PC post provisioning. They can try reprovisioning and language selection again and it may succeed on retry. Current status: We’ve completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments. Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact. Start time: Thursday, July 23, 2026, at 2:44 PM UTC Next update by: Thursday, July 23, 2026, at 8:00 PM UTC

User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region. More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to: - Microsoft OneDrive: Intermittent connection issues. - SharePoint Online: Intermittent connection issues. Some users are receiving “Something went wrong” errors. - Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting are not functioning as expected. - Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions. - Microsoft 365 Admin Center: Latency and intermittent inability to access features - Power Automate: Automate flows not loading. - Microsoft Loop: Unable to open or load Loop pages. - Microsoft Purview: Degraded Purview DLP Agent response time. eDiscovery and Data Security Investigations failures when submitting new jobs and delays in processing existing jobs. - Fabric/Power BI: Users in the West US region may encounter issues accessing Publish to Web reports. Some users in Europe and Asia Pacific regions may also be intermittently delayed when accessing Fabric artifacts due to service dependencies in West US. Current status: Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathways to expedite recovery. Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact. Start time: Thursday, July 23, 2026, at 2:44 PM UTC Next update by: Thursday, July 23, 2026, at 7:00 PM UTC

Title: Issues accessing or using Microsoft 365 services in the North America region. User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region. More info: We've confirmed that multiple Microsoft 365 services are degraded, including but not limited to: -Microsoft OneDrive - Access to OneDrive is intermittent. -SharePoint Online - Error message, “Something went wrong” -Microsoft Teams - Degraded chat functionality, including images not loading. -Microsoft 365 Admin Center - Admin Center is loading slowly or not at all. -Power Automate - Automate flows not loading. -Copilot Chat - Intermittent delays or failures in any Copilot Chat action and query. -Microsoft Loop - Unable to open or load Loop pages. Current status: We performed traffic rerouting for some of the affected infrastructure and our initial telemetry indicates that these actions have contributed to partial recovery for some users. We're scaling up our rerouting efforts while continuing to evaluate additional mitigation actions. Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Start time: Thursday, July 23, 2026, at 2:44 PM UTC Next update by: Thursday, July 23, 2026, at 6:00 PM UTC

We are investigating a networking issue affecting connectivity to Azure services in the West US region. Impacted customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. Customers with traffic traversing the West US region may also experience downstream impact. We are exploring mitigation options on affected network devices. Early indications suggest the issue is related to network traffic flow through the impacted infrastructure; however our analysis remains ongoing. We are closely monitoring traffic while continuing our investigation. We will provide additional information as it becomes available.