Dynamic Labs had 23 outages in the last 2 years totaling 43m of downtime — averaging 0.9 incidents per month.
There were 23 Dynamic Labs outages since September 28, 2024 totaling 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance across Dynamic API affecting authentication, embedded wallets, etc.
This incident has been resolved.
Type: Incident Duration: 1 hour and 36 minutes Affected Components: API, SDK Aug 11, 23:45:00 GMT+0 - Resolved - This incident has been resolved. Aug 11, 22:09:00 GMT+0 - Investigating - We are currently investigating this incident.
We have identified the root cause of the issue and a fix is actively being worked on. We will share another update once the fix has been deployed. Thank you for your patience.
This incident has been resolved.
Type: Incident Affected Components: SDK, API Apr 28, 23:28:26 GMT+0 - Identified - We have identified the root cause of the issue and a fix is actively being worked on. We will share another update once the fix has been deployed. Thank you for your patience.
Type: Incident Duration: 1 day and 11 hours Affected Components: API Apr 4, 03:38:00 GMT+0 - Monitoring - We've identified and resolved an issue with our webhook delivery. Some events may be delayed. A fix has been deployed and we will continue to monitor. Apr 5, 14:38:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 15 hours and 43 minutes Affected Components: SDK, API Dec 9, 07:46:22 GMT+0 - Resolved - This incident has been resolved. Dec 8, 16:03:16 GMT+0 - Investigating - We’re aware of an issue affecting email deliverability and our team is actively working to resolve it. Dec 8, 16:20:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 7 hours and 28 minutes Nov 18, 12:00:00 GMT+0 - Identified - Signup, login, wallets and the admin dashboard are affected. Nov 18, 14:00:00 GMT+0 - Identified - Signup and Login are operational for most customers, we are still facing some issues with embedded wallets and the admin dashboard. Nov 18, 14:53:56 GMT+0 - Monitoring - All Dynamic services have been restored, but we are actively monitoring. Nov 18, 19:28:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 30 minutes Affected Components: SDK, API Nov 16, 16:30:00 GMT+0 - Resolved - This incident has been resolved. Nov 16, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 16, 15:57:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 5 hours and 19 minutes Affected Components: API Oct 31, 17:58:00 GMT+0 - Monitoring - We switched to our backup provider; a few custom email domains on that provider are still not active. We expect these domains to be resolved soon. Oct 31, 17:41:00 GMT+0 - Investigating - We had an email outage from one of our providers Oct 31, 23:00:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 3 hours and 6 minutes Affected Components: Website, SDK, API, 3rd Party Services, Dashboard Oct 20, 19:53:30 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 20:38:12 GMT+0 - Identified - Due to netowrk issues on the AWS clusters we have are suffering from a partial outage Oct 20, 20:45:33 GMT+0 - Monitoring - Due to AWS networking issues, service is partially unavailable, we are working on full restoration. Please see the Status page for more updates. Oct 20, 22:33:17 GMT+0 - Monitoring - AWS anticipate full service restoration by 4:50 PM PDT, we are still working to find alternative remediations in the meantime Oct 20, 22:46:02 GMT+0 - Monitoring - We've implemented a fix and are seeing full service restoration, we'll continue to monitor and update Oct 20, 23:00:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 58 minutes Affected Components: API, 3rd Party Services, Dashboard Oct 20, 07:30:00 GMT+0 - Investigating - The known impact is on email service (we switched providers), embedded wallets, and web-hook delivery Oct 20, 07:54:34 GMT+0 - Monitoring - The outage is impacting v3 wallets that don't have an active session Oct 20, 09:27:51 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 56 minutes Affected Components: API Oct 16, 13:11:00 GMT+0 - Resolved - This incident has been resolved. Oct 16, 12:15:00 GMT+0 - Identified - We are working to resolve the issue with the provider
Type: Incident Duration: 20 minutes Affected Components: API Sep 10, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 10, 15:15:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 10, 15:20:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 53 minutes Affected Components: 3rd Party Services Jul 18, 15:50:00 GMT+0 - Resolved - This incident has been resolved. Jul 18, 14:57:00 GMT+0 - Identified - We are continuing to work on a fix for this incident.
Type: Incident Duration: 1 day, 1 hour and 13 minutes Affected Components: 3rd Party Services Jun 11, 18:09:00 GMT+0 - Identified - Jun 12, 19:22:04 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 21 minutes Affected Components: API, SDK Mar 13, 19:10:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 13, 19:31:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 11 minutes Affected Components: API Mar 7, 17:44:00 GMT+0 - Resolved - This incident has been resolved. Mar 7, 16:33:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 7, 17:44:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 1 hour and 25 minutes Affected Components: API, SDK Feb 18, 19:31:57 GMT+0 - Resolved - This incident has been resolved. Feb 18, 18:07:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 18, 19:31:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 57 minutes Affected Components: SDK Feb 8, 19:10:00 GMT+0 - Resolved - Coinbase has disclosed a security vulnerability in their Coinbase Wallet SDK affecting their versions >4.0 to <4.3.0. To address this, we've updated the Dynamic SDK to use the patched 4.3.0 version of Coinbase's Wallet SDK. I would appreciate if the team can update to Dynamic SDK v3.9.11+ or v4.5.2+ which moves to their 4.3.0 SDK and addresses the issue. You can read more details here:
Type: Incident Duration: 24 minutes Affected Components: Website, API, SDK, Dashboard Dec 11, 17:58:40 GMT+0 - Investigating - We are currently investigating this incident. Dec 11, 18:16:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 11, 18:22:47 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 13 hours Affected Components: Website, API, SDK, Dashboard Oct 2, 17:01:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 2, 17:14:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 days and 12 hours Affected Components: API, 3rd Party Services Oct 1, 16:24:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 1, 17:00:00 GMT+0 - Resolved - We experienced deliverability issues between SendGrid and the ISPs We implemented a fix and are currently monitoring the result. We are implementing additional improvements in the next couple of days
Type: Incident Duration: 1 hour and 20 minutes Affected Components: API, SDK, 3rd Party Services Sep 28, 15:45:00 GMT+0 - Resolved - This incident has been resolved. Sep 28, 14:25:00 GMT+0 - Investigating - The incident is under investigation