duvo.ai incident
Computer Use connection is experiencing degraded performance
duvo.ai experienced a minor incident on August 21, 2026 affecting Computer Use, lasting 9h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 09:19 AM UTC
Status: Investigating We are investigating an issue affecting Computer Use. Affected components Computer Use (Degraded performance)
- identified Aug 21, 2026, 10:24 AM UTC
Status: Identified We have identified an issue affecting one region of a third-party infrastructure provider that is preventing some Computer Use sessions from starting. We are working with the provider on a fix and are continuing to monitor the impact. Affected components Computer Use (Degraded performance)
- identified Aug 21, 2026, 12:49 PM UTC
Status: Identified We have identified an incompatibility between Zen 4 and Zen 5 architectures within a third-party infrastructure provider that is preventing some new Computer Use sessions from starting. The provider is working to separate the affected infrastructure and restore service. Affected components Computer Use (Degraded performance)
- resolved Aug 21, 2026, 06:57 PM UTC
Status: Resolved Computer Use is operational again. We have completed our remediation and confirmed that sessions are starting successfully. Affected components Computer Use (Operational)