Duda had 18 outages in the last 2 years totaling 52h 8m of downtime — averaging 0.7 incidents per month.
There were 18 Duda outages since August 12, 2024 totaling 52h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
A fix to the previous incident impacting Duda Bookings has been implemented and we are now monitoring the results.
This incident has been resolved.
We have received several reports of issues with the storefront on our third party store integration. We are working with our vendor to resolved this as soon as possible. We will continue to update here with more information.
We are continuing to investigate this issue.
We now believe this issue is resolved, and we are continuing to monitor.
This incident has been resolved.
We are currently experiencing degraded performance affecting the Editor and Dashboard. Users may notice slower loading times or intermittent issues when using these areas. Our team has identified the issue and is actively working on a resolution. We will provide further updates as soon as more information becomes available or once the issue is resolved. Thank you for your patience.
We have deployed a fix for the issue causing degraded performance in the Editor and Dashboard. The system is currently under monitoring to ensure stability and confirm full resolution. We will continue to observe system performance and provide further updates if needed.
The issue causing degraded performance in the Editor and Dashboard has been resolved. A fix has been deployed and the system has been monitored to confirm stability. All services are now operating normally. Thank you for your patience while we addressed this issue.
We’ve detected an issue affecting the editor and are currently investigating the root cause. We’ll share updates as soon as we have more information. Thanks for your patience.
This incident has been resolved.
We are currently investigating reports of errors and slowness in the Duda Editor. We will update here as soon as we have more information.
We have implemented a fix and will continue to monitor for instability and errors.
This issue has been resolved. If you are experiencing any additional issues, please reach out to support.
We are investigating reports of slowness and inaccessibility of the Editor. We will update as soon as we have more information.
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the Editor behavior.
We continue to see degraded performance in the editor and are investigating.
The Editor is functioning normally and we will continue to monitor.
This incident has been resolved.
We have received reports that several Apps in the Duda App Store are currently unable to be installed. We are investigating this issue and will provide an update as soon as one is available.
This issue has been resolved.
We've identified the service we use for our native Booking is experiencing downtime due to Cloudflare issues
We've identified that our Native Ecommerce's automatic shipping rate service, Easyship, is also being impacted by Cloudflare's issues
We have confirmed all issues have now been resolved. If you continue to see any issues, please reach out to Support.
Our third-party store provider has identified degraded performance on the Storefront and Store Admin page. Some live stores are also experiencing disruptions as a result, some store pages may not be active. Their team is actively investigating the root cause. We will provide updates as more information becomes available. Native Duda stores are not effected and are operational
Our third-party store provider has resolved the issue causing degraded performance on the Storefront and Store Admin page. All services are now operating normally. We will continue to monitor to ensure full stability.
We are currently experiencing issues with some services due to a disruption affecting Amazon Web Services (AWS). Our team is investigating and monitoring AWS’s status while working to mitigate impact. Further updates will be provided as more information becomes available.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Issue regarding reports of errors in the editor has been resolved.
This incident has been resolved.
We are currently experiencing issues with our AI-powered features due to an ongoing incident with the OpenAI API, which powers our AI features. OpenAI has identified the root cause and is actively working on a mitigation. This may result in elevated errors or slower performance when using AI features on our platform. We are monitoring the situation closely and will provide updates as they become available. Thank you for your patience.
This incident has been resolved.
We are currently investigating issues with collections and will provide an update as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
Our third-party store provider has identified an issue affecting their server, which is currently preventing the Store Control Panel from loading. Some live stores are also experiencing disruptions as a result. Their team is actively investigating the root cause. We will provide updates as more information becomes available.
Our third-party store provider has identified the root cause of the issue affecting the Store Control Panel and some live stores. They are currently implementing a fix. We will continue to monitor the situation and provide updates as the resolution progresses.
A fix has been implemented by our third-party store provider for the issue affecting the Store Control Panel and some live stores. We are currently monitoring the results to ensure stability. Further updates will be provided as needed.
The issue affecting the Store Control Panel and some live stores has been successfully resolved by our third-party store provider. Systems are now fully operational and stable. We will continue to monitor for any irregularities, but no further impact is expected.
Earlier today, we experienced an issue with API authentication that lasted approximately one hour. This issue has since been resolved, and all systems are functioning normally. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or experience any further issues, please don't hesitate to reach out to our support team.
We have had several reports that Stores using Native eCommerce are not able to checkout. We have identified the issue and working to have it resolved as soon as possible.
We have identified the root cause of the issue affecting the Native Store's ability to add items to the cart. Our team is actively working on implementing a solution and will provide updates as progress is made. Thank you for your patience and understanding.
The issue preventing Stores using Native eCommerce from completing checkout has been resolved. We are currently monitoring the situation to ensure everything is functioning as expected. Thank you for your patience and understanding.
The issue affecting Stores using Native eCommerce has been fully resolved. All systems are functioning as expected. Thank you for your patience and understanding while we worked to address this issue.
We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.
The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code.
The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code. We will continue to monitor for any other issues with Lottie.
The incident is not with Duda, please refer to Lottie for recommendations on implementation.
We are currently investigating reports of broken images in the editor. We will provide an update as soon as we have more information. In some cases we are being told that a refresh of the editor resolved the issue.
A fix has been implemented and we are continuing to monitor the issue.
This incident has been resolved.