Duda incident
AWS Service interruption may affect the platform service as well as live sites
Duda experienced a major incident on December 7, 2021 affecting Live Sites and Editor and 1 more component, lasting 8h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 04:11 PM UTC
Various issues reported on AWS cause slowness in editor, slowness working with collections and platform service interruptions .We are investigating and will update here.
- investigating Dec 07, 2021, 04:14 PM UTC
It seems that live sites and the editor are up now, we continue to investigate
- investigating Dec 07, 2021, 04:48 PM UTC
We now see partial outage using the Editor, Service issues may occur with API and Sandbox as well.
- investigating Dec 07, 2021, 04:49 PM UTC
Some live sites may experience a Partial outage
- identified Dec 07, 2021, 05:36 PM UTC
We are continuing to get reports of service disruption and are actively following along an outage with AWS to get services restored as soon as possible. We will continue to post updates here on a regular cadence until the issue has been resolved.
- monitoring Dec 07, 2021, 07:22 PM UTC
A fix has been implemented to restore editor functionality and live sites. Some degraded performance may still exist. We continue to closely monitor performance and make improvements. We will continue to provide updates here until a full resolution has been reached.
- investigating Dec 07, 2021, 09:43 PM UTC
We are again seeing reports of service disruption with the Duda Editor and Live Sites. We will continue to investigate and provide updates here as we get them.
- monitoring Dec 07, 2021, 10:32 PM UTC
Another fix has been implemented to restore editor functionality and live sites. Some degraded performance may still exist. We continue to closely monitor AWS and make performance improvements. We will provide updates here until a full resolution has been reached.
- monitoring Dec 07, 2021, 10:53 PM UTC
AWS has reported improvements across most of their services. The Duda Editor and Live Sites have been restored. We are continuing to monitor closely until we can confirm longer term stability.
- monitoring Dec 07, 2021, 11:03 PM UTC
We are again reporting degraded performance of the Duda Editor. Live Sites remain functional.
- monitoring Dec 07, 2021, 11:10 PM UTC
The Duda Editor again has been restored and Live Sites remain fully functional. We will continue to monitor closely.
- resolved Dec 08, 2021, 12:58 AM UTC
The Duda Editor and Live Sites continue to be fully functional. Additionally, AWS confirms that network issues have been resolved. We will now mark this incident as resolved, but continue to monitor closely and reopen if any degraded performance reoccurs.