Duda incident
Investigating reports of form response notification emails blocked
Duda experienced a minor incident on September 18, 2023 affecting Editor, lasting 19h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Editor
Update timeline
- investigating Sep 18, 2023, 12:49 PM UTC
It appears that one of the dedicated IPs Duda uses to send emails about new contact form responses has been blocked by some Internet Service Providers, causing form response emails to be blocked, filtered as spam or not seen in the inbox of the receiver. We are working to remove this IP block and we will post updates as soon as we have them.
- resolved Sep 19, 2023, 08:07 AM UTC
We were able to resolve the issue by changing the designated IP we use to send out emails.