Duda incident

Investigating error message when loading sites in Editor

Major Resolved View vendor source →

Duda experienced a major incident on November 24, 2023 affecting Editor, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 02:22 AM UTC
Resolved
Nov 24, 2023, 04:40 AM UTC
Duration
2h 17m
Detected by Pingoru
Nov 24, 2023, 02:22 AM UTC

Affected components

Editor

Update timeline

  1. investigating Nov 24, 2023, 02:22 AM UTC

    We are currently investigating reports that the site editor is not loading and giving an error message. Will update here as soon as more information is available.

  2. identified Nov 24, 2023, 02:51 AM UTC

    We have identified where the issue is coming from, and our engineers are actively working on a fix.

  3. identified Nov 24, 2023, 02:59 AM UTC

    The editor can now be used again, but some widgets may not work and display an error. We are continuing to work on a fix for this issue.

  4. monitoring Nov 24, 2023, 04:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 24, 2023, 04:40 AM UTC

    This incident has been resolved.