Duda incident

Investigating Reports of unwanted Popup caused by Lottie integration

Notice Resolved View vendor source →

Duda experienced a notice incident on October 30, 2024 affecting Live Sites, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 10:01 PM UTC
Resolved
Oct 30, 2024, 10:48 PM UTC
Duration
47m
Detected by Pingoru
Oct 30, 2024, 10:01 PM UTC

Affected components

Live Sites

Update timeline

  1. investigating Oct 30, 2024, 10:01 PM UTC

    We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.

  2. identified Oct 30, 2024, 10:28 PM UTC

    The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code.

  3. monitoring Oct 30, 2024, 10:46 PM UTC

    The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code. We will continue to monitor for any other issues with Lottie.

  4. resolved Oct 30, 2024, 10:48 PM UTC

    The incident is not with Duda, please refer to Lottie for recommendations on implementation.