Duda incident

Investigating reports of checkout not working for Native eCommerce Stores

Minor Resolved View vendor source →

Duda experienced a minor incident on January 21, 2025 affecting eCommerce, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 04:17 AM UTC
Resolved
Jan 21, 2025, 06:37 AM UTC
Duration
2h 19m
Detected by Pingoru
Jan 21, 2025, 04:17 AM UTC

Affected components

eCommerce

Update timeline

  1. identified Jan 21, 2025, 04:17 AM UTC

    We have had several reports that Stores using Native eCommerce are not able to checkout. We have identified the issue and working to have it resolved as soon as possible.

  2. identified Jan 21, 2025, 06:12 AM UTC

    We have identified the root cause of the issue affecting the Native Store's ability to add items to the cart. Our team is actively working on implementing a solution and will provide updates as progress is made. Thank you for your patience and understanding.

  3. monitoring Jan 21, 2025, 06:31 AM UTC

    The issue preventing Stores using Native eCommerce from completing checkout has been resolved. We are currently monitoring the situation to ensure everything is functioning as expected. Thank you for your patience and understanding.

  4. resolved Jan 21, 2025, 06:37 AM UTC

    The issue affecting Stores using Native eCommerce has been fully resolved. All systems are functioning as expected. Thank you for your patience and understanding while we worked to address this issue.