Duda incident
Resolved - Store Control Panel and Live Store Issues
Duda experienced a minor incident on May 8, 2025 affecting eCommerce, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2025, 01:08 PM UTC
Our third-party store provider has identified an issue affecting their server, which is currently preventing the Store Control Panel from loading. Some live stores are also experiencing disruptions as a result. Their team is actively investigating the root cause. We will provide updates as more information becomes available.
- identified May 08, 2025, 01:39 PM UTC
Our third-party store provider has identified the root cause of the issue affecting the Store Control Panel and some live stores. They are currently implementing a fix. We will continue to monitor the situation and provide updates as the resolution progresses.
- monitoring May 08, 2025, 01:57 PM UTC
A fix has been implemented by our third-party store provider for the issue affecting the Store Control Panel and some live stores. We are currently monitoring the results to ensure stability. Further updates will be provided as needed.
- resolved May 08, 2025, 02:32 PM UTC
The issue affecting the Store Control Panel and some live stores has been successfully resolved by our third-party store provider. Systems are now fully operational and stable. We will continue to monitor for any irregularities, but no further impact is expected.