Dubber Outage History

Dubber is up right now

Dubber had 10 outages in the last 2 years totaling 650h 22m of downtime — averaging 0.4 incidents per month.

There were 10 Dubber outages since October 20, 2025 totaling 650h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dubber.net

Minor September 11, 2026

Intermittent Call Recording Issue

Detected by Pingoru
Sep 11, 2026, 06:24 AM UTC
Resolved
Sep 15, 2026, 07:23 AM UTC
Duration
4d
Affected: Great Britain (UK1) - MS Teams Recording
Timeline · 4 updates
  1. investigating Sep 11, 2026, 06:24 AM UTC

    A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is working to determine the root cause and a fix for the problem.

  2. investigating Sep 11, 2026, 01:40 PM UTC

    A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem.

  3. investigating Sep 14, 2026, 01:44 AM UTC

    For most customers the issue has been resolved with a smaller subset still experiencing intermittent issues. We are continuing to investigate this in conjunction with Microsoft.

  4. resolved Sep 15, 2026, 07:23 AM UTC

    Dubber and Microsoft have concluded their investigation and found no issues with Dubber’s recording service. Customers who continue to experience this issue should raise a support ticket directly with Microsoft.

Read the full incident report →

Major June 30, 2026

Dubber Pause/Resume Functionality in MS Teams

Detected by Pingoru
Jun 30, 2026, 10:19 AM UTC
Resolved
Jun 30, 2026, 02:06 PM UTC
Duration
3h 47m
Affected: Great Britain (UK1) - MS Teams Recording
Timeline · 5 updates
  1. investigating Jun 30, 2026, 10:19 AM UTC

    We are currently investigating an issue affecting the Dubber Pause and Resume functionality within the Microsoft Teams app. At this time: - Call recording services remain fully operational - Recording bots are not impacted - Only the Pause/Resume controls within the Teams app are affected Users may experience unexpected behaviour when accessing the pause or app via the Teams interface. For our customers using the pause & resume app for on-demand recording, as a temporary workaround, you can enable the 'Auto start recording' tenant setting via our provisioning app - teams.emea.dubber.net (Please note it can take 1 hour for the changes to apply) Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. Further updates will be provided as more information becomes available.

  2. investigating Jun 30, 2026, 11:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2026, 01:26 PM UTC

    The issue has been escalated to Microsoft Support. We will keep you informed and share updates as soon as more information becomes available

  4. identified Jun 30, 2026, 01:52 PM UTC

    The issue has been identified, and configuration updates are in progress to restore the pause/resume functionality.

  5. resolved Jun 30, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Dubber Payments - Site 1 Data Centre Brief Issue

Detected by Pingoru
Jun 23, 2026, 12:40 PM UTC
Resolved
Jun 23, 2026, 02:17 PM UTC
Duration
1h 36m
Affected: Payment Services
Timeline · 2 updates
  1. monitoring Jun 23, 2026, 12:40 PM UTC

    Between approximately 12:45 and 13:15, we observed a brief issue impacting our Site 1 data center, related to our data centre supplier. This may have caused a short interruption to calls passing through that site. Services have since recovered. Site 2 remained unaffected. We are continuing to monitor.

  2. resolved Jun 23, 2026, 02:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

US and Canadian Dubber Portal Login

Detected by Pingoru
May 26, 2026, 05:53 PM UTC
Resolved
May 26, 2026, 06:45 PM UTC
Duration
51m
Affected: United States (US) - Dubber PortalCanada (CA) - Dubber Portal
Timeline · 4 updates
  1. investigating May 26, 2026, 05:53 PM UTC

    Dubber is currently investigating an issue logging into the US and Canadian Dubber Portal. We will investigate this and resolve as quickly as possible.

  2. investigating May 26, 2026, 05:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 26, 2026, 06:27 PM UTC

    Dubber is continuing to investigate the login issues for US and Canadian Dubber portals.

  4. resolved May 26, 2026, 06:45 PM UTC

    This was just a limited issue and has been fully resolved. US and CA portals can be accessed with no issues.

Read the full incident report →

Minor May 12, 2026

US API errors

Detected by Pingoru
May 12, 2026, 02:53 PM UTC
Resolved
May 12, 2026, 03:30 PM UTC
Duration
36m
Affected: United States (US) - Dubber Portal
Timeline · 3 updates
  1. investigating May 12, 2026, 02:53 PM UTC

    We are currently investigating reports of errors being returned from the US API. Recording & portal availability is not impacted.

  2. identified May 12, 2026, 03:13 PM UTC

    We have identified an issue and are working on a resolution.

  3. resolved May 12, 2026, 03:30 PM UTC

    The issue has now been resolved, and we will continue to monitor.

Read the full incident report →

Notice February 25, 2026

Microsoft Teams Pause & Resume App Outage - All Regions

Detected by Pingoru
Feb 25, 2026, 12:17 AM UTC
Resolved
Feb 25, 2026, 11:43 AM UTC
Duration
11h 26m
Affected: Great Britain (UK1) - MS Teams RecordingUnited States (US) - MS Teams RecordingAustralia (AU) - MS Teams RecordingCanada (CA) - MS Teams RecordingEurope (EU) - MS Teams RecordingSingapore (SG) - MS Teams RecordingJapan (JP) - Dubber PortalUnited Kingdom (UK) - Dubber PortalSandbox (SBOX) - MS Teams RecordingGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalAustralia (AU) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber PortalSandbox (SBOX) - Dubber PortalSingapore (SG) - Dubber PortalUnited Kingdom (UK) - Call PlaybackJapan (JP) - Call PlaybackDubber Insights - AUEurope (EU) - Call PlaybackCanada (CA) - Call PlaybackGreat Britain (GB) - Call PlaybackSandbox - Call PlaybackSingapore (SG) - Call PlaybackUnited States (US) - Call PlaybackPayment ServicesAustralia (AU) - Call Playback
Timeline · 2 updates
  1. investigating Feb 25, 2026, 12:17 AM UTC

    We are currently investigating an issue affecting Dubber's Microsoft Teams Pause & Resume App. The issue is not impacting the desktop client however the browser version is unavailable. Call recording is NOT impacted by this incident, only the Pause & Resume app.

  2. resolved Feb 25, 2026, 11:43 AM UTC

    A fix has been deployed to all regions, the browser version of the Pause and Resume App is now functioning as expected.

Read the full incident report →

Notice November 18, 2025

Global Cloudflare Issue Impacting Dubber Portal Access

Detected by Pingoru
Nov 18, 2025, 02:21 PM UTC
Resolved
Nov 18, 2025, 05:44 PM UTC
Duration
3h 23m
Affected: United Kingdom (UK) - Dubber PortalGreat Britain (UK1) - Dubber PortalUnited States (US) - Dubber PortalCanada (CA) - Dubber PortalEurope (EU) - Dubber Portal
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:21 PM UTC

    Dubber are aware of a Cloudflare incident which is impacting access to the Dubber portal. Cloudflare are aware of the issues and are working to resolve the problems. Dubber will periodically provide updates on the Cloudflare issues which can also be seen here: https://www.cloudflarestatus.com/

  2. resolved Nov 18, 2025, 05:44 PM UTC

    Dubber has continued to monitor our portal interfaces and we are seeing no issues accessing Dubber portals and we are satisfied that Cloudflare has resolved the issue and this issue is being closed.

Read the full incident report →

Notice November 17, 2025

Dubber on Microsoft Teams - Recording bots appearing as participants in meetings

Detected by Pingoru
Nov 17, 2025, 01:12 AM UTC
Resolved
Dec 01, 2025, 08:20 AM UTC
Duration
14d 7h
Affected: Great Britain (UK1) - MS Teams RecordingUnited States (US) - MS Teams RecordingAustralia (AU) - MS Teams RecordingCanada (CA) - MS Teams RecordingEurope (EU) - MS Teams RecordingSingapore (SG) - MS Teams Recording
Timeline · 2 updates
  1. identified Nov 17, 2025, 01:12 AM UTC

    We are aware of an issue where Dubber recording bots are appearing as participants in Microsoft Teams meetings. Our investigation confirms this behaviour is not caused by Dubber. We have reported the issue to Microsoft, who are currently investigating the cause. Recording and playback functionality remain fully operational and are not impacted.

  2. resolved Dec 01, 2025, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

AWS Incident (US-East1)

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 21, 2025, 07:19 AM UTC
Duration
21h 25m
Affected: United States (US) - Dubber Portal
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 09:54 AM UTC

    Dubber are aware of an ongoing AWS incident, see https://health.aws.amazon.com/health/status for details. This may be impacting Dubber services in the US-East region, and we therefore recommend that partners in this region with redundancy in place failover to another region. Dubber are continuing to monitor the situation closely.

  2. monitoring Oct 20, 2025, 02:30 PM UTC

    Dubber are continuing to monitor the ongoing AWS incident.

  3. resolved Oct 21, 2025, 07:19 AM UTC

    AWS have confirmed their incident to be resolved.

Read the full incident report →