Dubber experienced a minor incident on June 5, 2025 affecting United States (US) - Dubber Portal and United States (US) - Call Playback, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2025, 06:07 PM UTC
We are aware of a slow down or degraded performance in the postings of call recordings to user accounts and are investigating at this time. There is no evidence that this is impacting call recording itself it is just a delayed posting of recordings at this time. We will update with further information as we investigate this.
- identified Jun 05, 2025, 06:29 PM UTC
Update, we have confirmed recordings continue to be processed normally however we are working on the backlog of recordings that has built up. We are working to expedite the processing of these queued up recordings to catch back up to near real time. We will update as this progresses
- identified Jun 05, 2025, 07:09 PM UTC
Update, we are working to improve the performance of Dubber portal to bring the backlog back under control. Our team is engaged and working on this. Recordings continue to happen without impact based on all available feedback and we see the backlog of recordings and are monitoring those queues and our server performance. Thanks for your patience
- monitoring Jun 05, 2025, 07:40 PM UTC
We have implemented some fixes to resolve the problem and we are watching the backlog of recordings trend downwards. This issue will resolve given time. We are continuing to monitor the performance and we are taking additional steps to expedite this recovery. Thanks again for your patience. Note, it is possible during this recovery process that recordings might appear in user accounts but for a short period might not be play-able this is a normal process and will also correct itself during this recovery period.
- monitoring Jun 05, 2025, 08:34 PM UTC
We continue to monitor the recovering of the platform and the backlog of pending recordings is moving downwards as expected. This issue will be all caught up in the coming hours and we will continue to keep an eye on it until the backlog is completely resolved.
- resolved Jun 06, 2025, 12:34 AM UTC
We have restored service and recordings are appearing in the portal for playback. A small number of customers may still experience slight delays for the next few hours.