Dubber experienced a minor incident on August 1, 2023 affecting Great Britain (UK1) - MS Teams Recording and Europe (EU) - MS Teams Recording, lasting 12h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2023, 05:59 AM UTC
We are aware that some customers are experiencing delays in recordings appearing in the Dubber portal. At this stage we believe that all recordings have been captured. We are working to identify the cause of the problem and resolve it as soon as possible.
- identified Aug 01, 2023, 07:16 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 01, 2023, 08:54 AM UTC
The root cause has been identified and remedial action is in progress. All recordings are being captured, but will be delayed in appearing in the portal until remedial action is complete.
- identified Aug 01, 2023, 09:51 AM UTC
Delayed recordings are being processed and will begin to be visible in the portal.
- identified Aug 01, 2023, 11:02 AM UTC
Remedial action is still in progress and delayed recordings continue to be processed.
- identified Aug 01, 2023, 12:26 PM UTC
All new recordings are being processed as normal. A backlog of delayed recordings is being processed, and it may take ~3 hours for this backlog to be fully cleared.
- resolved Aug 01, 2023, 06:16 PM UTC
This incident has been resolved.