Dubber experienced a major incident on August 8, 2023 affecting Japan (JP) - Dubber Portal and Australia (AU) - Dubber Portal and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Japan (JP) - Dubber PortalAustralia (AU) - Dubber PortalSandbox (SBOX) - Dubber PortalSingapore (SG) - Dubber Portal
Update timeline
- investigating Aug 08, 2023, 04:40 AM UTC
We are aware that some customers are experiencing issues accessing and using the Dubber portal. We are working to identify the cause of the problem and resolve it as soon as possible.
- investigating Aug 08, 2023, 04:41 AM UTC
We are continuing to investigate this issue.
- identified Aug 08, 2023, 05:03 AM UTC
The issue has been identified and a fix is being worked on. Some users may still be able to access the portal however it may be slow to load.
- identified Aug 08, 2023, 05:59 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 08, 2023, 05:59 AM UTC
This incident has been resolved.