Dubber experienced a minor incident on August 22, 2023 affecting United States (US) - MS Teams Recording and Canada (CA) - MS Teams Recording, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US) - MS Teams RecordingCanada (CA) - MS Teams Recording
Update timeline
- identified Aug 22, 2023, 07:20 AM UTC
We are aware that some customers are experiencing delays in recordings appearing in the Dubber portal. At this stage we believe that all recordings have been captured. We are working to identify the cause of the problem and resolve it as soon as possible.
- monitoring Aug 22, 2023, 10:27 AM UTC
A fix has been implemented and the number of delayed recordings is dropping. We are continuing to monitor the performance of the platform.
- resolved Aug 22, 2023, 01:36 PM UTC
This incident has been resolved.