Dubber experienced a major incident on September 25, 2023 affecting Australia (AU) - Dubber Portal, lasting 8h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Australia (AU) - Dubber Portal
Update timeline
- investigating Sep 25, 2023, 04:19 AM UTC
We are aware that some customers are experiencing issues accessing and using the Dubber portal. We are working to identify the cause of the problem and resolve it as soon as possible. Recordings are not impacted by this incident.
- monitoring Sep 25, 2023, 05:52 AM UTC
We have restored access to the Dubber portal. Users can now log in. Some recordings are still processing and will appear in the portal over the next few hours.
- monitoring Sep 25, 2023, 10:39 AM UTC
Some recordings continue to be processed at this time.
- resolved Sep 25, 2023, 12:54 PM UTC
All of the previously delayed recordings have now been processed.