Dubber incident

Dubber Portal incident - AU, JP, SG & SBOX Search Functionality

Minor Resolved View vendor source →

Dubber experienced a minor incident on November 28, 2023 affecting Japan (JP) - Dubber Portal and Australia (AU) - Dubber Portal and 1 more component, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 04:33 AM UTC
Resolved
Nov 28, 2023, 10:13 AM UTC
Duration
5h 40m
Detected by Pingoru
Nov 28, 2023, 04:33 AM UTC

Affected components

Japan (JP) - Dubber PortalAustralia (AU) - Dubber PortalSandbox (SBOX) - Dubber PortalSingapore (SG) - Dubber Portal

Update timeline

  1. investigating Nov 28, 2023, 04:33 AM UTC

    We are aware that some customers are experiencing issues with the search functionality in the Dubber Portal. We are working to identify the cause of the problem and resolve it as soon as possible. Please note recording of calls is not impacted.

  2. investigating Nov 28, 2023, 05:01 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 28, 2023, 05:22 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 28, 2023, 10:13 AM UTC

    A fix has now been implemented, and the issue has been confirmed as resolved.