Dubber experienced a minor incident on February 13, 2024 affecting United States (US) - Dubber Portal, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2024, 06:18 AM UTC
We are aware that customers are experiencing issues exporting data from the Dubber portal. We are working to rectify this issue as soon as possible. Next Update will be in 12 hours
- identified Feb 13, 2024, 08:20 PM UTC
The team is working towards a resolution for this issue the next update will be in 4 hours
- identified Feb 14, 2024, 12:09 AM UTC
The team is working towards a resolution for this issue the next update will be in 4 hours
- identified Feb 14, 2024, 04:14 AM UTC
The team is working towards a resolution for this issue the next update will be in 2 hours
- resolved Feb 14, 2024, 09:05 AM UTC
A fix has been released to address the issue with the Data Exporter. The fix has been tested and the service has been restored.