Dubber incident

Microsoft Teams Incident - Adding New Users

Minor Resolved View vendor source →

Dubber experienced a minor incident on March 28, 2024 affecting Great Britain (UK1) - MS Teams Recording and United States (US) - MS Teams Recording and 1 more component, lasting 6d 19h. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 02:56 AM UTC
Resolved
Apr 03, 2024, 10:30 PM UTC
Duration
6d 19h
Detected by Pingoru
Mar 28, 2024, 02:56 AM UTC

Affected components

Great Britain (UK1) - MS Teams RecordingUnited States (US) - MS Teams RecordingAustralia (AU) - MS Teams RecordingCanada (CA) - MS Teams RecordingEurope (EU) - MS Teams RecordingSingapore (SG) - MS Teams RecordingSandbox (SBOX) - MS Teams Recording

Update timeline

  1. investigating Mar 28, 2024, 02:56 AM UTC

    We are aware that some Microsoft Teams customers are experiencing an issue where new users added to call recording security groups are not being recorded. We are working with Microsoft to determine the cause and work on a resolution. While this is being investigated, we recommend that you do not make any changes to tenant or user recording settings unless advised by our support team.

  2. resolved Apr 03, 2024, 10:30 PM UTC

    We have found that users began recording after some time due to delays in the security group settings applying to newly added users in customers Microsoft tenants.