Dubber incident

Dubber US portal Incident - Intermittent login errors and latency

Minor Resolved View vendor source →

Dubber experienced a minor incident on August 1, 2024 affecting United States (US) - Dubber Portal, lasting 13h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 09:16 PM UTC
Resolved
Aug 02, 2024, 10:21 AM UTC
Duration
13h 5m
Detected by Pingoru
Aug 01, 2024, 09:16 PM UTC

Affected components

United States (US) - Dubber Portal

Update timeline

  1. identified Aug 01, 2024, 09:16 PM UTC

    Incident Impact: Portal load times, intermittent errors when logging in and delays in recordings appearing in the portal

  2. identified Aug 01, 2024, 10:00 PM UTC

    Incident Update: Portal login and load times are improving and the recording backlog is decreasing. Incident Impact: Portal load times, delays in recordings appearing in the portal and playback of recordings

  3. monitoring Aug 02, 2024, 05:31 AM UTC

    A fix has been implemented and we are monitoring the performance. There will be delays in recordings processing into the portal.

  4. resolved Aug 02, 2024, 10:21 AM UTC

    This incident has now been resolved