Dubber experienced a minor incident on October 6, 2024 affecting Japan (JP) - Dubber Portal and Australia (AU) - Dubber Portal and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Japan (JP) - Dubber PortalAustralia (AU) - Dubber PortalSingapore (SG) - Dubber Portal
Update timeline
- investigating Oct 06, 2024, 10:05 PM UTC
We are aware that some customers are experiencing issues accessing the Dubber portal when using single sign on. Please be assured that this incident is impacting portal access only. Recording is not impacted by this incident. We are working to resolve the incident as soon as possible and will provide regular updates.
- resolved Oct 06, 2024, 11:31 PM UTC
Dubber Engineering has resolved the problem. Users can access the portal through single sign on (SSO).