Dropzone AI incident

Drop in alert ingestion

Major Resolved View vendor source →

Dropzone AI experienced a major incident on March 28, 2026 affecting Dropzone Instances, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2026, 04:05 PM UTC
Resolved
Mar 28, 2026, 05:45 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 28, 2026, 04:05 PM UTC

Affected components

Dropzone Instances

Update timeline

  1. investigating Mar 28, 2026, 04:05 PM UTC

    Dropzone has identified a drop in alert ingestion across multiple customer environments. A fix is in progress.

  2. investigating Mar 28, 2026, 04:34 PM UTC

    We have identified the cause of the alert ingestion delay and fix is rolling out to all environments. No data loss is expected, and delayed alerts are being processed now.

  3. investigating Mar 28, 2026, 05:32 PM UTC

    We have identified the cause of the alert ingestion delay and fix is rolling out to all environments. No data loss is expected, and delayed alerts are being processed now.

  4. resolved Mar 28, 2026, 05:45 PM UTC

    This issue has been resolved, all delayed alerts have been backfilled and new alerts are being received and processed.