Dropbox Sign incident

We are having performance problems with our API endpoints

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on May 30, 2023 affecting API callbacks from Dropbox Sign, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 08:01 PM UTC
Resolved
Jun 01, 2023, 04:00 PM UTC
Duration
1d 19h
Detected by Pingoru
May 30, 2023, 08:01 PM UTC

Affected components

API callbacks from Dropbox Sign

Update timeline

  1. investigating May 30, 2023, 08:01 PM UTC

    We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

  2. investigating May 30, 2023, 11:38 PM UTC

    We are continuing to investigate this issue. Thank you for your patience.

  3. investigating May 31, 2023, 03:42 PM UTC

    We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.

  4. identified May 31, 2023, 05:40 PM UTC

    We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.

  5. monitoring May 31, 2023, 10:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 01, 2023, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 01, 2023, 04:00 PM UTC

    This incident has been resolved.