Dropbox Sign incident

We are currently investigating performance problems with our site and API endpoints

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on August 1, 2023 affecting Document signing through Dropbox Sign and Fax and API callbacks from Dropbox Sign, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 11:59 PM UTC
Resolved
Aug 02, 2023, 03:36 AM UTC
Duration
3h 36m
Detected by Pingoru
Aug 01, 2023, 11:59 PM UTC

Affected components

Document signing through Dropbox Sign and FaxAPI callbacks from Dropbox Sign

Update timeline

  1. investigating Aug 01, 2023, 11:59 PM UTC

    We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

  2. monitoring Aug 02, 2023, 02:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 02, 2023, 03:36 AM UTC

    This incident has been resolved.