Dropbox Sign incident

Some signature requests with group signers are missing fields

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on August 21, 2023 affecting Document signing through Dropbox Sign and Fax and Finished document delivery, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 07:04 PM UTC
Resolved
Aug 21, 2023, 10:35 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 21, 2023, 07:04 PM UTC

Affected components

Document signing through Dropbox Sign and FaxFinished document delivery

Update timeline

  1. investigating Aug 21, 2023, 07:04 PM UTC

    We are currently experiencing some issues with group signers and signature requests. Signature requests that do not use the group signer functionality are not impacted. We are actively investigating this and will update the status page as we learn more. Thank you for your patience.

  2. resolved Aug 21, 2023, 10:35 PM UTC

    This incident has been resolved.