Dropbox Sign incident
Signature requests experiencing misplaced/missing fields and signatures
Dropbox Sign experienced a minor incident on September 14, 2023 affecting Document signing through Dropbox Sign and Fax, lasting 23h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 01:09 AM UTC
We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.
- investigating Sep 14, 2023, 01:41 AM UTC
We are continuing to investigate the issue.
- investigating Sep 14, 2023, 02:10 AM UTC
We are continuing to investigate and will reach out with another update shortly.
- investigating Sep 14, 2023, 03:27 AM UTC
Investigation still in progress. Thanks for your patience.
- investigating Sep 14, 2023, 05:54 AM UTC
Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.
- investigating Sep 14, 2023, 03:32 PM UTC
We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.
- monitoring Sep 14, 2023, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2023, 12:47 AM UTC
This incident has been resolved.