Dropbox Sign incident

There's an increase in error during signing.

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on September 15, 2023 affecting Send signature requests and Document signing through Dropbox Sign and Fax, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 08:59 PM UTC
Resolved
Sep 15, 2023, 11:40 PM UTC
Duration
2h 41m
Detected by Pingoru
Sep 15, 2023, 08:59 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and Fax

Update timeline

  1. investigating Sep 15, 2023, 08:59 PM UTC

    We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Sep 15, 2023, 10:20 PM UTC

    We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.

  3. monitoring Sep 15, 2023, 10:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 15, 2023, 11:40 PM UTC

    Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.