Dropbox Sign incident

We are currently investigating performance problems with our site and API endpoints

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on January 8, 2024 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2024, 04:47 PM UTC
Resolved
Jan 08, 2024, 05:00 PM UTC
Duration
13m
Detected by Pingoru
Jan 08, 2024, 04:47 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign

Update timeline

  1. investigating Jan 08, 2024, 04:47 PM UTC

    We are currently investigating performance problems with our site and API endpoints. The site and the API is operational, but users may experience slowness. Thank you for your patience while we work to resolve this issue

  2. resolved Jan 08, 2024, 05:00 PM UTC

    This incident has been resolved.