Dropbox Sign incident

We are currently investigating performance problems with our site and API endpoints

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on February 1, 2024 affecting API callbacks from Dropbox Sign and Fax sending through Dropbox Fax, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 03:55 PM UTC
Resolved
Feb 01, 2024, 10:32 PM UTC
Duration
6h 36m
Detected by Pingoru
Feb 01, 2024, 03:55 PM UTC

Affected components

API callbacks from Dropbox SignFax sending through Dropbox Fax

Update timeline

  1. investigating Feb 01, 2024, 03:55 PM UTC

    We are currently investigating performance problems with our site and API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

  2. monitoring Feb 01, 2024, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 01, 2024, 10:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 01, 2024, 10:32 PM UTC

    This incident has been resolved.